About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions.
We are a Business Process Outsourcing (BPO) company with expertise in the healthcare industry. We are laser-focused on delivering customized workforce solutions to help clients boost their productivity and performance while delivering exceptional human-centered customer experiences.
CORE ROLES/RESPONSIBILITIES
- Primary point of contact relative to QA processes, tools, and staff.1\
- Develops and ensures daily execution of QA processes via oversight and support to the QA Sup/Leads for each site/program.
- Provides data intelligence relative to team-wide behavior opportunities, handling quality reports and documentation.
- Collecting and analyzing quality assurance data
- Leads QA improvement initiatives in conjunction with operations, training, and acct mgt.’
Quality Assurance Manager skills and qualifications
- Strong attention to detail and organizational skills
- Critical thinking skills
- Interpersonal and communication skills
- Strong ability with numbers and data analysis skills
- Technical skills and comfort with databases and report generation software.
- Understanding of quality assurance processes and standards.
- Leadership and teaching skills
Quality Assurance Manager education and training requirements
- Years of BPO experience in leading Quality Department
- At least a bachelor’s degree graduate.
- Not required but preferably someone with a quality control certification such as the Six Sigma Quality Control Certification or ISO 9001.
Job Types: Full-time, Permanent
Salary: Php75,000.00 - Php90,000.00 per month
Benefits:
- Life insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
Application Question(s):
- Do you have a Six Sigma Quality Control Certification or ISO 9001?
- How soon can you start?
Experience:
- QA Manager: 3 years (Preferred)
- BPO: 5 years (Preferred)
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