We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.
Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives. We firmly believe that Social Media, Live Chat and Email are the primary way customers engage with businesses online, the driving force that powers Socialbear.
We are looking for Community Management support with shifts between 23:00-07:00 UK Time, representing a market-leading automotive client.
This role is on an initial freelance contractual basis.
Hours of work:
28-35 hours per week remote - work from Monday to Sunday, 1 weekend day required.
To be successful in this role, you will need to have demonstrated strong writing, organisation and communication skills. As well as previous experience within customer service, communicating with brands online using a Social Media Management tool.
Key Skills - Community Manager
- Understanding of Social Media Management tools and how to undertake online customer service
- Customer support
- Excellent written and verbal communication skills
- Superb time management
- Copywriting and proofreading
- Knowledge of Community Management for high profile clients (training provided)
- Respond to customers in a timely manner
- Use of Slack, Google Suite, Microsoft Teams and collaboration tools
- Passion for delivering excellent customer service
Roles & Responsibilities
- Managing, briefing and coordinating customer service responses generated from our client accounts on a daily basis.
- Manage the day-to-day Community Management
- Effectively responding to all Community Management responses.
- Time tracking and reporting on client social media account usage.
- Pro-actively escalating and spotting potential PR threats, and following moderation briefs.
- Initiating and sustaining relationships with clients and prospects, as assigned to you by your Account Manager.
- Reporting into Account Manager.
What's on offer
- Monthly invoice paid within 24 hours
- Standard hourly rate: from £10.50
- Great working environment - regular digital socials and outgoing team
Expected start date: ASAP
Job Types: Full-time, Part-time, Freelance
Job Types: Full-time, Part-time, Freelance
Part-time hours: 28-35 per week
Salary: $25.00 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime pay
Experience:
- Social Media Community Management: 1 year (Required)
Work Location: Remote
Expected Start Date: 03/07/2023
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