Could you see yourself representing high-end luxury beauty and fashion brands? If so, we have an incredible opportunity for you!
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The Role/Candidate:
Within this role, you can expect to work with people who share a genuine passion for our customers, our collections, and our brand identity. We are inclusive of everyone.
We are looking for highly ambitious customer service advisors who aren’t afraid to go above and beyond.
You’ll have a clear understanding of what constitutes great customer service and be able to deliver this effortlessly.
As our employee, you’ll be reliable, punctual, and flexible, appreciating that getting the job done well and to the high standards expected will mean being prepared and ‘going the extra mile’.
And of course, you’ll have excellent communication skills – written and verbal.
With products which have enjoyed worldwide success, breaking records, working alongside world-renowned brands could be the next step in your career!
The customer service team are dedicated and strive to inspire our customers during their experience with us.
What will I do in the role?
- Have a ‘can do’ attitude
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service across telephone, social media, webchat and email
- Make sure the customer is at the heart of every conversation
What do I need?
- Experience working for a retailer
- Experience working in a luxury background
- Experience within any of the following: Beauty, Cosmetics, Fashion
- A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive, ambition, and willingness to learn
- Great attention to detail and highly organised
- C2 Level of English required
Not essential, but beneficial)
- Graduated from the Fashion Retail Academy
- Communication Fields, such as Marketing/PR/Advertising
- Make-up Artists
- Qualifications in Dermatology or Skincare
Languages Requirement:
Native/Fluent Spanish speaker
What will I be paid?
£13 per hour
Please note this rate includes the April RLW increase. The first/next increase will be April 2024.
Working Hours:
Full time – 40 hours per week
Between February and October: 9am-6pm Monday to Friday
Between November to January: Shifts between the core hours of 9am – 11pm Monday to Saturday
Location:
- Remote (WFH) or in our Southend-on-Sea office
Why Work for us?
- Remote work
- Annual holiday entitlement for full time staff is 28 days (including bank holidays)
- We love sharing UK Wide Retail Discounts
- Health care plan and pension
- We Care about your wellbeing so offer our Employee Assistance Programme
- We have Mental Health First Aiders and provide training for all our managers
- We love to have fun with regular socials
- Ongoing Learning and Development
- We Love our planet, so after probation we will gift you a tree that we be planted in our Ventrica forest, and we will then share how you are making an impact with carbon footprint
- We love our community, so if you raise money for charities, we match it
- We love our Ventrica family, so all new parents receive a welcome pack
Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
Homeworking criteria:
- Strong broadband internet connection
- Laptop of PC that runs Windows 10
- Apple Mac OS version 10.15 or above
- Available USB port for a USB headset (headset will be supplied)
Please be aware that Chromebooks are not supported, additionally Windows 10 in S Mode will not be compatible
Minimum Speed Requirements:
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
We DO NOT support any of the following:
- Chromebooks or any device running ChromeOS/ChromeOS Flex
- Linux
- Android
- iOS
- Windows 10 in S Mode
