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Powering Positive Change™In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years – from the very edge of outer space to countless rooftops below.
Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change™ every day.
Are you ready to power positive change?
SUMMARY OF ROLE
Maxeon is seeking a Field Service Technician to support our recently announced SunPower One ecosystem and our integrated SunPower Reserve battery storage & hybrid string inverter solution and SunPower Drive Electric Vehicle Chargers .
The Field Service Technician will be directly supporting SunPower Partners, installers and end-user customers (residential / homeowner) in troubleshooting problems, performing repairs, upgrades and replacements along with commissioning activities
In doing so, you will be supporting the efficient running of the field services activity, ensuring that services are carried out in a safe an efficient manner and that service level agreements (SLA’s) metrics are met, maintaining our high levels of customer satisfaction.
Essential Duties and Responsibilities
Perform all on-site technical activities related to the installation, commissioning, repair, maintenance of our SunPower Reserve Energy storage and SunPower Drive EV chargers in country, region and abroad when needed Troubleshoot and perform root-cause analysis, both remotely and on-site Schedule visits with customer and complete and submit any necessary reporting in a timely manner Engage confidently and energetically with Partners /installer/end users over telephone and in person Use digital platforms for remote troubleshooting as well as case management/ticket systems for updating case resolutions
Desired Skills & Qualifications A minimum of 2+ years’ experience of post-high school technical education, such as electrical/maintenance associate degree plus 2+ years of work experience with electrical power systems or installations (highly recommended). Qualified (or able to be certified) to install electrical storage equipment in applicable country. Experienced as a technician for inverters, connectors, energy storage or solar power products. Has the necessary electrical credentials required in applicable country. Experience with ticketing/case management systems including field service functions Excellent oral, written and interpersonal communication skills. Attention to detail and organization is required. Must be punctual. Confident with scheduling, reporting and software applications. Great communication, able to adapt to the interlocutor (customer, installer). Be willing to work flexible hours to adapt to customers/installers availability. Experience in applying troubleshooting or issue resolutions guides for maintenance or electrical services Self-motivated, with ability to work both independently (remote office) and within an international team, with diverse cultures English (minimum B2 level) + German, Italian, Spanish, Dutch, French as second language per specific country (minimum C1 level)
Other:
Must be able to climb stairs and ladders to access rooftop solar sites or basements.
Electrical & working at heights certification a plus
Must be able to lift 25kg solar panel/inverter.
Willingness to travel up to 50% domestic and some international (Europe).
Driving license
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.
Equal Employment Opportunity
It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.
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