About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and ~30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – BURGER KING®, TIM HORTONS®, POPEYES® and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
The employment contract will be provided through an employment agency.
Job overview:
As a Restaurant Operations Platform Specialist, you will be responsible for managing & administrating day-to-day operations of our operational platforms, for example, Zenput, for Burger King, Popeye's, Tim Horton's, and Firehouse Subs brands in the EMEA, LAC & APAC regions. You will be closely cooperating with internal stakeholders such as Regional OPS Teams, Field OPS Teams & the Training Team to deliver projects such as:
- Gap analysis focuses on ensuring issues identified by RBI or Franchisees are solved.
- Enhancement projects focus on improving the Platform's users' experience.
- Cooperating with vendors or tech team with development projects focus - creating and implementing new features to Platforms or Platform's parts.
Job challenges:
- Lead, build, manage and administer Operation Platforms' day-to-day operations, policies, and manuals (Restaurant Logs & Routines, Operation Manuals, Restaurant ops audit program).
- Ensure all systems, tools, and processes meet Brands Standards.
- Support Regional OPS & Field OPS teams regarding Operation Platforms, defining clear priorities and action plans to achieve planned KPIs with them.
- Communicate to Regional teams about Operation Platforms needs, give recommendations, and develop action plans.
- Manage external vendor relationships related to maintenance, development, and enhancements of Operation Platforms.
- Coordinate implementation of Operation Platforms and technologies with Regional OPS teams.
- Work with Regional teams to ensure Operation Platforms are localized for Specific Regions/ Markets.
- Work with Regional teams to ensure all materials are up to date.
Your skills & competencies:
- At least 3 year's experience in restaurant operations (at least restaurant General Manager position, ideally Regional Operations).
- Deep understanding of the Quick Service Restaurant industry and restaurant operations.
- Must be highly familiar with managing online platforms for Operations Management.
- At least Bachelor's Degree.
- Strong MS Office package knowledge, especially MS Excel and MS PowerPoint.
- Bilingual in English and Spanish
- Highly organized, with strong business acumen and a team player mindset.
- Ability to drive results through the management of projects and processes.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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