Customer Care Advisor [Greece]

 Τοποθεσία Μεταμόρφωση 7 ώρες πριν Ημ. ανάρτησης 7 ώρες πριν Entry/Αρχάριος Επίπεδο εμπειρίας Entry/Αρχάριος Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών Κατηγορία θέσης Τηλεφωνικό Κέντρο / Εξυπηρέτηση Πελατών
Hiring Solutions team, on behalf of a client is looking for a Customer Care Advisor in Athens, Greece.

Key Responsibilities

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• Handle inbound calls providing accurate, satisfactory answers to customers

queries and requests

• Completes customers’ requests in due time and with focus on quality
• Manages customers’ complaints via phone and de-escalates with patience, support and empathy
• Works closely with several departments and teams across the company in order to improve

customer service according to our values and procedures

• Guides customers through our processes, products or services
• Handles customers’ written requests via e-mail and chat box
• Follows company’s guidelines, procedures and GDPR
• Collaborates with other departments in order to improve customer service

Desired Skills and Experience

• Bachelor’s degree.
• Prior experience in customer service will be considered as a plus.
• Excellent knowledge of the English language (oral & written)
• Excellent command of MS-Office applications
• Knowledge of call center telephony and systems is a plus
• Demonstrates responsibility and work-ethic
• Customer service orientation, organizational skills & attention to detail
• Flexibility in working in shifts

The company/client is offering:

• Competitive remuneration salary and performance-based incentives
• Car supply
• Private medical insurance provided
• Career-growth and lots of learning opportunities for aspiring minds
• Excellent working premises in Athens
• Potential to build your skills and knowledge
• Competitive pay and benefits

#hiringsolutionsisrecruiting

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