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We are looking for a Provisioning Operations Expert
First things first: Our Brand.
We are a digital brand and a global technology company, operating in the fields of telecommunication, e-commerce, gaming, insurance, TV, tech-fin and payment systems, currently in 21 countries.
With our expertise and passion for digitalization at Vodafone, we are a global center of excellence that sets the pace in the industry.
We are proud to export our successful practices abroad, while transferring our global know-how to our country.
We have a global team of more than 90.000 colleagues taking part in a transformative and an exctiting journey.
Our Spirit, Our Way.
Here are the key behaviours that help us bring our Spirit and Purpose to life:
- Earn customer loyalty: Small things do matter.
- Experiment, learn fast: Just take the chance.
- Create the future: That’s possible.
- Get it done, together: It’s up to each of us to make it happen.
Here, everyone can feel free to be themselves and express their ideas.
We are proud to have the most flexible #hybrid way of working in Turkey.
Together with your team, you can decide which days to come to the office depending on your work requirements.
Another favorite: Meeting-free afternoons! Every Friday, arrival of the noon means we can start to take it easy: spend time working on our personal development or catching up with our team. We call this #CumaKafası (Friday mood :)).
And yes we are Agile! The world is constantly changing. And we cannot afford not to! Our journey began by simplifying our organizational model and transforming into a more agile structure that now we use extensively, especially in our development processes.
1. Why is this role really critical to us?
- We are looking for IT Operation Expert in IT Provisioning Operations Team to be responsible for successful ongoing operation, management of Provisioning environment and manage application servers that mostly critical business processes runs on it.
- As an IT Operation Expert, you will work closely with the team and our stakeholders to build and deliver our process. You will be responsible for managing all of the applications such as PRF (Provisioning Framework), PMS(Promotion Management System) , PPGW(Query Services), RAID WeDo/Mobileum (Revenue Assurance), Kafka Applications, Cloud Services (Openshift, Kubernetes, etc.), BTK services (CEIR, BTK CLI etc), also responsible for all provisioning related actions of new projects and resolving customer incidents or requests during daily operations.
2. How will you spend your time at Vodafone?
- 7/24 Operational Support responsibilities
- Providing necessary operational solutions for IT service based management structure as operation Expert
- Discovering, Defining and analysing all IT actions on services
- End to end follow up of service such as accessibility, performance, prevention of customer complaints and deployments.
- ITIL process execution Responsibility
- System and Customer incident resolution
- Demand/Defect/Deployment management responsibility
- Attending and taking necessary actions for Internal and external audits for SOX, ISO and other audit types
- Ownership of the product/service functionality to ensure it meets operational needs for performance management and reporting.
- Taking necessary actions for Performance management to ensure platform, hardware, application and content meets the specified end to end availability & performance levels.
- Ownership of capacity planning to secure availability and performance of the platforms against forecasted growth and demand.
- Helping team members to improve knowhow and operational structure.
- Attending design meetings to define necessary technical requirements for operations.
- Leading big initiative and creating new ways to complete projects.
- Leading journeys with big stakeholder team.
3. You are just the person we’ve been looking for, if you have:
- Bachelor’s degree from Computer, Electronics, Telecommunications, Mathematical, Programming and other related fields.
- Good communication Skills
- Coordination and organization ability, teamwork approach
- Ability to work in flexible work hours under pressure and tight deadlines.
- Familiar with working in an international environment
- Extensive problem solving skills and innovation
- Significant experience on UNIX/ Linux systems and UNIX/Linux Shell Scripting
- Significant experience on Oracle SQL and PL/SQL.
- Experience on Openshift Cloud Platform, Kibana platforms.
- Experience on Jenkins, RPA, UC4 and HPOO automation tools
- Experience on noSQL Databases, Redis is a plus.
- Experience on Docker, Kubernetes, AppDynamics is a plus.
- Experience of software development platforms and languages
- Good command of English.
- Certificate of ITIL V4 is a plus and experience on ITIL Processes
Get to know us
If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
https://www.vodafone.com.tr/insan-kaynaklari
Instagram: https://www.instagram.com/vodafonekariyer/
Youtube: https://www.youtube.com/user/VFTurkiye
This role has a #Hybrid working model
Wait for it: Our benefits!
We like to keep them flexible:
- Vflexy: Flexible Benefits Program
- Hybrid working kit
- Ergonomic kit allowance
- Digital meal voucher
- Flexible transportation allowance.
- Employee assistance hotline & counselling
- Comprehensive and flexible private health insurance
- Discounted price deals for wide range of products & services
Plus, plenty more to enjoy!
#LI-Hybrid
Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
