We are looking for an experienced regional specialist to oversee our business operations in an assigned region. The regional specialist will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As a regional specialist, your duties also include guiding management staff in your region, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports in the service shop.
To be successful as a regional specialist, you should be able to lead and manage people, ensure operations run smoothly, and achieve revenue targets. Ultimately, a top-notch regional specialist should be able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills.
Responsibilities & Duties:
- Achieving business goals and revenue targets.
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- Overseeing daily operations, managing budgets, and setting performance objectives.
- Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
- Developing and implementing business processes and efficiencies.
- Managing internal and external stakeholder relations.
- Planning, evaluating, and optimizing operations to be efficient and cost-effective.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are followed.
- Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations.
- Dealing with escalated customer issues, incident reports, and legal actions.
Regional Service Shop Specialist, specific duties
Travel to stores within your region to:
- Conduct seasonal shop training/camps
- Machine maintenance training
- Help with troubleshooting as needed
- Help with escalated customer service issues within the region
- Aid in store openings and closings
- Provide DM with store visit reports documenting material covered, highlighting what is going well and where we have opportunities!
- Participate in scheduled conference call with the Manager, Store Services to help develop service shop strategy
Service Shop Systems, Reporting, and Training
- Monitor electronic work order system and provide feedback and coaching through our back office reporting.
- Keep all resources updated.
- Provide DMs with training saturation updates for their districts.
- Support with building training/cross-training plans specific to stores needs and business.
- Monitor digital appointment book for workload management, provide coaching and feedback when necessary.
Education and Experience Required:
- High School education
- Minimum of one season with FGL, as Senior Technician in each major category
- Have Successfully completed all Workday Learn Service Shop training courses
- Previous retail management experience would be an asset
Abilities and Skills Required:
- Able to develop service technicians and senior technicians
- Must have a positive, outgoing attitude
- Must be able to work independently
- Must be able to work as a member of a team
- Must be able to maintain a clean and organized environment
- Must possess exceptional communication skills
- Punctual
- Dependable
Other Attributes:
- Must be able to work flexible hours (evenings & weekends)
- Must be able to lift up to 50lbs
About Us
At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity has the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
