Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in Poland and as such all normal working days must be carried out in Poland.
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Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
- Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
- You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
- This role offers great career development opportunities with relevant training programmes and exposure for you and your work
- We offer this role for 6 months with possibility of extension.
What you'll do
Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
- Accurately investigating your queries, raising with relevant parties, and escalating where needed
- Making sure processing is performed accurately and within an agreed turn-around time
- Participating in initiatives that help improve our customer service, processes and procedures
- Reviewing processing errors and customer complaints to help identify trends and training needs
The skills you'll need
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers
- Knowledge of our products, processes and banking systems
- Good written and spoken communication skills
What else you need to know
Working at NatWest Group Poland
At NatWest Group Poland, we provide world-class services and solutions to our 19 million banking customers globally. We help create a safe bank and provide data analysis to support decision making. Whether it’s onboarding a new client, monitoring a transaction, or creating a financial report, we provide essential analysis to help leaders make informed decisions.
Your work-life balance
We offer different types of working arrangements to allow the best in collaboration, and to give flexibility where it’s needed. Some of these arrangements depend on the type of job you do, and some of them depend on you and the type of flexibility you need.
This is a hybrid role, which means you’ll come into our Warsaw or Wroclaw office to collaborate with your colleagues at least twice a month.
Your flexible benefits package
We believe that rewards are about more than the salary you receive for a job well done. By offering a range of flexible benefits, we give you the chance to choose what's most important for your lifestyle today, and for your future tomorrow.
These include:
- Employee Pension Plan (EPP)
- Life insurance
- Share plans
- Intellectual Property Rights tax deduction
- Social Fund activities and Cafeteria, including co-financing holiday for children
- Medical healthcare, including dental for family members
- Sodexo lunch card
- Employee Referral programme
- Multiple shopping and entertainment discounts
- Multi-sport card and NatWest sports activities
- Language courses, financing professional qualifications
- Flexible working scheme
- Employee Assistance programme
- Long service award
- Glasses refund
