Job Purpose:
To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.
Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.
Responsibilities:
Measures of Success:
Knowledge, Skills and Experience:
What's In It For You?
Don't meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business.
Responds to inquiries, expedites critical orders, communicates dispositions, researches and resolves problems, and researches orders.
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May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. May also perform other duties as assigned.
Responsibilities:
- Build and program-manage impactful joint success plans with executive sign off.
- Craft strategic engagement partnerships and make decisions on success-based investment initiatives.
- Accountable for customer, partner stakeholders throughout the entire customer lifecycle.
- Orchestrate and influence a matrixed multi-disciplinary team to align efforts and maximize impact for customers.
- Own the decision process to ensure the right capability & capacity and operating models are in place for sustained success.
- Improve the certainty and transparency of large-scale transformational change with effective communication and readiness plan
- Integrate customer business strategy and build agility in success plans responding to changes
- Achieve maximum ROI by bringing the right resource at the right time with clear decisions in prioritisation.
- Act as a trusted advisor offering proactive and prescriptive advice and practical solutions to stakeholders.
- Advocate and act as the voice of customers
Measures of Success:
- Customer value realisation
- Customer satisfaction
- Revenue growth
- Increased adoption
Knowledge, Skills and Experience:
- Experience: Typically 3-5 years
- Education/Certification: Bachelors degree & above
- Do customer profiling on renewals before customer / partner calling focusing on adoption.
- Sorting potential renewal base w.r.t partners, seats, products & renewal period right after new sale is done.
- Reach to right partner audience
- Do follow up on renewal lifecycle with partners & reach end customers, if required
- Share it with Sales / Partner Teams
- Share weekly & monthly forecast on renewal status & closures
- If any issue, get it resolved with Datech Sales Teams, Partner Teams & Vendors.
- Follow up on conversion & closure of renewal opportunity
- Identifying prospective customer contact for new subscription contract
- Reach to right customer user for the usage
- Do understand from customer if deployment is done & if there is any issue (withing in 15 days)
- If any issue, get it resolved with internal sales team support
- Follow up on usage, product training if required & if customer is able to adopt the product in his environment
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
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