Responsible for organizing daily work and entering payments. Provide support to other PFS billing staff as required. Records all incoming hospital payments on a daily basis. Posts payments, contractual, and denials and ensures proper daily balances. Reviews, corrects and notates patient accounts with applicable information. Processes refund checks. Implements the department policies and procedures and reviews adjustments for appropriateness in accordance with hospital policy. Review self-pay patient's credits and request refund/transfer credits to open patient balances as needed. Researches and reconciles payments unapplied to proper accounts. Review remittance reposts daily and provide copies of all claims that require further research to proper billing staff. Performs other duties as assigned.
Requirements:- Preferred 2 years bookkeeping or accounting experience.
- Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression.
- Outstanding public relations/customer service experience.
- High level of personal presentation.
- Ability to establish and maintain working relationships.
- Ability to use sound judgement and cope with potentially stressful situations.
- Maintain a high level of customer service, being aware of both internal and external customers and meeting their needs and expectations.
- Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
- Ability and willingness to exhibit behaviors consistent with principles for service excellence.
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