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As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you would like to embrace a wider world of experiences and opportunities, we would like to welcome you to the world’s most international luxury hotel brand. WHAT IS the job?
- Reports directly to the chief operator.
- Answering the telephone calls before the fourth ring
- Transferring the incoming calls to the appropriate
Departments.
- Transferring the telephone calls to the guest rooms after checking the guest name.
- making conference calls when needed.
- handling all guest requests calls.
- Helping guest to make long distance calls.
- Making the new membership of loyalty program
- Handling all incoming and outgoing calls
- Sending all guest needs and requirements using the quality management system.
- Handling all external and internal calls to help outside and inside guests and colleagues.
- Solving all problems that faces the guest during
Their stays
- sticking to the standards of the IHG
- attending the new cross training to be aware of the new standard.
- stick to cleanliness and hygiene.
- informing the supervisor of all problems that face the telephone operator to help him in solving his shift problems to be always updating shift by shift.
Your day-to-day
- recording the wake up calls form and inform the shift leader and SUPERVISOR.
- RECORDING ON the traffic sheet all business calls that were TAKEN.
- follow the shift new briefing to avoid mistakes during the shift
- write the bulletin board (that contains all the events and VIP arrivals and ALL DAILY INFORMATION.
- Sending QMS guest requests to THE CONCERNED DEPARTMENT.
- sending QMS orders to all departments (Engineering, HK, MINI bar .etc)
- Answering the telephone calls before the fourth ring.
- What we need from you
- Look smart – wear your uniform with pride
- Great communication skills
- Complies with hotels health, safety and hygiene policy
- Supervises cleanliness of work area
- Supervises and attends to all guests queries, and requests promptly
- Performs related duties and special projects as assigned
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