· Meet and courteously greet the customers
· Ability to manage locations, resources and roster shifts
· Be in charge of running and managing the matters on floor.
· Set targets for all other CS staff to meet up with.
· Schedule and organize shift patterns for other team members to ensure that customers are never left unattended.
· Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
· Ability to resolve conflicts on the floor or the conflicts related to CS staff in a heathy way.
· Facilitate and organize training session.
· Submit regular reports to management and seek new ideas and strategies to improve performance at the center
· Keep up with trends and happenings in the industry and ensuring adherence to industry standards
· Ensure that customers are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
· Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
· Ensure proper training of all Customer Service staff on all rides and games.
· Should be able to manage the floor and ensure customer satisfaction in case of absence of any supervisor.
· Keep a record of attendance/check-in and check-out timings on floor.
· Assist and communicate Supervisors in case of any kind of staff issues.
· Should be able to resolve conflicts amongst staff during work hours and ensure team work
Location: Giga Mall DHA Phase II, Rawalpindi
Job Types: Full-time, Contract
Contract length: 12 months
Salary: Rs30,000.00 - Rs40,000.00 per month
