NIGHT GUEST SERVICE AGENT- PART TIME
@ The Toronto Marriott City Centre
Who We Are:
The Toronto Marriott City Centre Hotel is the world's only hotel located in a major league sports and entertainment venue, the Rogers Centre. Our distinctive hotel features 344 rooms, including 70 field-view rooms and Restaurant and Lounge with floor-to-ceiling windows offering a panoramic view of the stadium.
Our core values make us who we are—putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world.
We provide a meaningful environment to associates enabling them to thrive both professionally and personally with industry-leading benefits, discounted stays at Marriott properties worldwide, extended medical and dental benefits as well as career development and training opportunities.
Marriott Hotels of Canada is proud to have been recognized on Forbes list of Canada's Best Employers for several years running including in 2022.
What we'll offer you:
At the Toronto Marriott City Centre, we provide a fun, safe and supportive work environment in a culture that values diversity and inclusion.
- In addition to our existing rigorous health & safety protocols, we have implemented a COVID-19 Safety Plan which includes mandatory vaccination for all associates (subject to exemptions pursuant to the Ontario Human Rights Code), personal protective equipment, daily health checks, hand sanitization, rapid COVID testing, temperature checks and more.
- Competitive compensation and a comprehensive benefits plan which includes health insurance, dental insurance, vision care and more.
- Discounted hotel stays and food & beverage for you, your friends & family at over 7,000 properties worldwide across 131 countries and territories and 30 brands.
- A supportive, diverse, and inclusive environment for all that prioritizes understanding and integrating Team Members' unique perspectives and voices and that's committed to their mental and physical wellbeing.
- World-class service training program and job-specific training opportunities to empower life-long learning and to encourage Team Members to find the careers that are right for them.
What you'll do:
The goal of our Night Guest Service Agents (GSAs) is to provide a warm welcome to every visitor who passes through our lobby and/or approaches our front desk. As a lobby host, our GSAs consider the lobby space their Great Room, and everyone who passes through it is made to feel celebrated and appreciated. Our GSAs ensure our guests’ arrival and departure experiences are warm and flawless. With a brain that is part Tour Guide, part Accountant, part Problem Solver and Talk Show Host – a GSA can easily turn a negative guest experience into the highlight of a guest’s vacation! Are you up for the challenge?
The responsibilities of this position include:
To provide and display excellent guest service skills, to Marriott standards
To provide superior guest service upon check-in and check-out of each guest
Responds to guest problems in a timely and professional manner, utilizing the empowerment process
Answers and responds to calls
Complete daily shift task lists and audit reports
Provides information to guests about the procedures, policies and facilities of the hotel
Takes messages on behalf of guests
Maintain rate and inventory levels
Provides operational support to all Front Office areas
Responds to guest concerns and solicits guest feedback using the LEARN process
Ensures guest safety and security by keeping all guest information confidential and handling guestroom keys in a professional manner
Maintains guest accounts.
Issues guest receipts and completes cash transactions
Attends and participates in the daily Front Office pre-shift meetings
Undertakes special projects and other duties as assigned
What you'll offer us:
We are looking for a dynamic, energetic individual who thrives in a fast-paced environment and fosters a culture of respect and positivity.
Minimum high school diploma or equivalency, Hospitality Management diploma or degree preferred
Minimum of 6 months experience in a related position
Working knowledge of MS Word and Excel, knowledge of PMS an asset
Fluency in additional language(s) an asset
Helpful, friendly and patient attitude
Excellent communication and interpersonal skills
Ability to accurately record information
Great attention to detail
Must be able to work night shift 11pm to 7:30am on a variety of days
The Toronto Marriott City Centre Hotel is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law. Accommodations will be made available upon request for applicants with disabilities to enable them to participate in the selection process. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the selection process, please contact the Human Resources Department upon application.
Job Types: Part-time, Permanent
Part-time hours: 16-24 per week
Salary: $25.09-$26.09 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Every Weekend
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
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