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Your Contribution
- Unlock customer innovation needs, objectives, and use cases to ensure that the ITONICS platform is properly leveraged to achieve these goals
- Assist customers in driving user adoption and change management within their organization to ensure high levels of customer satisfaction, impact, and retention
- Lead the customer with sound suggestions, engaging workshops, and concrete action plans to realize new business value and drive internal change programs
- Build and maintain strong relationships with all key customer stakeholders to evangelize the ITONICS capabilities while working closely with our account team to position upsells
- Work with cross-divisional teams to deliver an exceptional customer experience
- Be(come) an expert in an area of innovation management to identify opportunities to help us further innovate innovation
Your Day-to-Day Tasks
- Consultation, training, and education of clients
- Preparation (and debriefing of) of client meetings with the Account Management team
- Collection of customer feedback
Your Skills & Qualifications
- Demonstrated interest and experience in innovation, foresight, and / or growth, combined with the ability to guide and coach others in these areas, e.g., completed studies or comparable professional training in these areas
- Compelling written and oral communication / presentation skills that speak to senior management and C-level executives of our clients (at least in German and English)
- Reliable and trustworthy project management skills that maximize operational efficiency and effectiveness, i.e., time, quality, and cost targets
- Analytical skills to uncover weaknesses, an inherent drive to get-things-done and striving for the best possible solutions, even if this requires going the extra mile
- Tangible interest in the software environment and ability to lead discussions with software engineering teams
- Inspiring individual with a positive, collaborative attitude who enjoys crossing boundaries and working closely with a multi-cultural group of innovation enthusiasts
- Applicants for senior roles must demonstrate at least 5 years of professional experience in innovation management, consulting, customer success, or related fields
- Flexibility, mobility, team spirit, ability to work under pressure, enthusiasm, unconventional ideas, and humor
Why us?
Our Customer Innovation Success team works with organizations that have innovation in their DNA. Our customers are trailblazers when it comes to striving for better and pushing the boundaries of what is thought possible. This purpose is our motivation. We help them implement and pursue a cutting-edge 21st-century innovation management system.
Having worked with organizations across all industries and sizes, we know how to design tailored innovation management processes and grow their value with our software. We combine extensive industry experience and top-notch thought-leadership to accelerate our clients’ innovation processes and ensure they deliver new business value quickly and continuously.
Do you want to help organizations innovate? Then this job is just right for you.
Having worked with organizations across all industries and sizes, we know how to design tailored innovation management processes and grow their value with our software. We combine extensive industry experience and top-notch thought-leadership to accelerate our clients’ innovation processes and ensure they deliver new business value quickly and continuously.
Do you want to help organizations innovate? Then this job is just right for you.
About us
ITONICS is a leading SaaS provider of systematic innovation management: The World's leading Innovation OS.
Our data-driven innovation software platform helps organizations around the globe to identify emerging technologies, trends, and market potentials and translate them into powerful growth strategies.
With more than 150 experts worldwide, we support innovation leaders such as adidas, AUDI, BMW, CISCO, Intel, Johnson & Johnson, and KPMG.
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