As we’re planning to install 1.000.000 heat pumps by around 2030 we're seeking a highly motivated and ambitious person that’s not afraid to make her or his hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?
As a Technical Support Engineer, you will be at the heart of our company, supporting a team of Installers with carrying out successful installations. You will help our installers to solve complex installation issues. Your goal will be to provide excellent support to the installer and therefore ensure a smooth customer experience.
What you will do:
Provide technical support to Installers, by answering questions (phone & email) and solving issues beyond their expertise.
Act as an installation & product expert by sharing knowledge and documenting it in written materials.
Be an intermediary between our product team and field employees. Share 2-way feedback, to help improve our product and customer experience.
Together with the team brainstorm ideas on how to improve our internal processes and help us grow.
Do whatever is needed to make our customers happy and turn Quatt into a huge success!
- You want to make a positive impact on the world and fight climate change.
You have a relevant technical degree or experience.
You are fluent in Dutch.
You enjoy solving technical problems and learning new techniques while doing that.
You know how to provide support to your colleagues in a helpful, polite & solution-oriented manner.
You are not afraid to work independently, make mistakes, learn from them and fix them.
You are full of energy, eager, and capable to learn and grow.
Even better if you have:
Experience working with heat pumps, air conditioning units or central heating systems.
Ability to write technical materials and manuals.
Why Quatt:
An opportunity to be a part of a fast-growing, ambitious startup on the mission to fight climate change.
Personal development, freedom, and career growth opportunities.
An open organisational culture, where you can hang out and discuss ideas with everyone, from installer to founder.
Flexibility to work at the office and from home (after the initial training) or wherever you like as long as you can do your job.
Everything you need to get your job done like a laptop, workstation, and tools.
25 days of holidays.
Travel allowance.
About Quatt
Quatt is an ambitious start-up that was founded in 2021 by two entrepreneurs and brothers from the Netherlands. Our goal is to accelerate the transition to sustainable heating in the Netherlands and abroad. Our first product is a smart, hybrid heat pump for the Dutch market.
The Dutch government is strongly incentivizing 8 million homeowners to get rid of natural gas and start heating sustainably within the next few decades. Unfortunately, the current pace of heat pump installations is far too low. Therefore, Quatt is improving the overall customer experience, adding smart control software, simplifying the installation job and, last but not least, greatly enhancing the aesthetics. By doing so, we want to increase adoption by an order of magnitude.
We are developing a highly advanced control system based on several AI technologies, like Machine learning and Deep learning. This system enables us to operate our heat pumps, in conjunction with already installed natural gas heaters, in the most cost- or energy-efficient way, at any given day. We estimate this can reduce heating costs by about 20%. By combining this with D2C sales & installation, Quatt is aiming to reach a payback time of 3-4 years; and thus a very quick uplift in sales.
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