Service Operations Manager - Airbus [Saudi Arabia]

 

Job Description:

Key Responsibilities

• Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST)
• Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
• Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
• Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
• Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.
• Manage reclamations and escalations in close cooperation with the SIE project management.

Education

• Bachelors degree in an engineering discipline.
• Training in Surveillance sensors; electronic scanned array radars

Practical experience

• More than 10 years of relevant experience managing Services and support matters for large complex projects with longtime experience in the cultural environment of Saudi Arabia.
• Five years experience in Border Security Projects.
• Project Management (PRINCE 2/PMI/PMP) trained and experience.

Strong experience in:

• Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
• Leading an operational service or support organization
• Experience in working within a customer oriented environment

• Strong understanding of performance and quality assurance management
• Strong understanding of MRO management

Competencies

• Ability to work in diverse cultural and challenging professional environments
• Strong listening skills (to understand customer requirements)
• Strong service orientation and delivery focus
• Ability to lead project resources, to work under pressure and to meet deadlines.
• Ability to review project deliverables for completeness, quality and compliance with established project standards.
• Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
• Excellent analytical and conceptual skills.
• Team player and cooperative
• Cost and quality sensitiveness
• Strong service orientation and delivery focused

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space Saudi Limited

Employment Type:

Fixed term

Experience Level:

Professional

Job Family:

Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to confidential .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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