Location
Type
Department
Fraud
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The team
The Fraud team plays a crucial role in protecting our organization from fraudulent activities within the crypto space. We are on a mission to safeguard the integrity and trust of our organization by mitigating fraud losses, protecting our reputation and adhering to compliance and regulatory frameworks, whilst keeping the friction low on the rest of our valued clients. A results-oriented team of globally distributed fraud experts holding integrity, professionalism, collaboration and accountability as core values. Currently we are aiming to further work on automation and new tool delivery to help capture emerging fraud trends, becoming the #1 in fraud controls within the crypto industry
The opportunity
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Monitor and analyze information from automated detection systems, tools, and reports. Conduct manual investigations and take necessary actions.
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Document actions and information found throughout the investigation to develop and maintain case files.
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Execute routine tasks such as service requests, transaction queries, etc.
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Exercise judgment to identify, diagnose, and solve problems within given rules.
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Work independently on a range of complex tasks, which may include unique situations.
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Work together with your team on various projects and initiatives which can also include cross-department collaboration.
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Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
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Enhance efficiency by streamlining processes and automating tasks when possible
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Ensure that work is compliant to Kraken’s Quality and Risk guidelines
Skills you should HODL
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Minimum 2-4 years of experience at a payments processor, card acquirer, bank (risk department), exchange or relevant e-commerce platform
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Strong advocate for cryptocurrency along with the deep understanding and passion to innovate and push the industry forward. Experience with buying and selling cryptocurrencies on multiple platforms is preferential, but not necessary
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Deep orientation in data privacy and security from both a personal and business standpoint
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Excellent communication and presentation skills in both written and verbal English
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Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills
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Availability to work flexible schedules, including weekends, on a fully remote set up
Location Tagging: #LI-Remote
This is a location specific role. We can only consider applications from the Vietnam
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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