Customer Care Agent (Remote) [Canada]

 Job Summary:
Customer Care Agents support Kumon North America's Customer Service function and its mission is to handle all responsibilities surrounding lead management. The intent is to streamline operations to align with our Customer Relationship Management (CRM). Agents bridge the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touchpoint across the customer journey is engaging, efficient and effective.

The role:

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• Kumon North America Inc. position
• Remote-only (work-from-home), open to applicants in Canada
• 7.5 hours a day; between 11:30am-8pm EST as determined by management, no weekends!
• This is an hourly position and is not eligible for benefits or paid vacation
• Requires work up to 40 hours except for statutory holidays (i.e., Jan 1st, Dec 25th)

Salary range: $23.81 - $25.66 an hour

Core Job Responsibilities:

• Answer calls to 1-800-ABC-MATH and Kumon Centre phones that are part of the Kumon Lead Management System (KLMS)
• Manage calls from new customers seeking information about the Kumon Program and interested in booking an appointment.
• Answer complaint calls and document
• Work closely and collaborate with all things related to the CRM (Salesforce)
• Other duties as assigned.

Qualifications:

• Previous Customer service experience
• High school diploma or higher education is required.

Intermediate skills required:

• Computer/technical skills
• Salesforce - experience an asset
• Microsoft Work and Excel
• Analytical skills
• Clerical/Administrative
• Communication - oral and written
• Time management and prioritization

Kumon Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Kumon is committed to creating an inclusive and welcoming workplace where diversity, equity, and inclusion (DEI) are valued and celebrated. We believe that all employees should be treated with respect and dignity, regardless of their race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law. Kumon strives to create a workplace culture that fosters respect, fairness, and inclusivity for all. We encourage individuals from diverse backgrounds to apply for our job openings and welcome everyone to join our team.

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