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Are you looking for the opportunity to make a difference with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then this is the job for you!
Customer Service Agent
The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. In this position, you will be a part of the Nordic Service organization and assist the Customer Service Management team by providing internal and external reports. You will support and communicate solutions to our Finnish customers by phone, email and reports, ensuring execution of contracts, handling the customer relationship and seeking aftermarket sales.
Responsibilities
Customer Service Agent is the link between the customer and Vestas Service Customer Service Management NCE. This role is created to handle the customer's request at the required service level and to make sure we deliver according to the contract while meeting customer expectations.
Your responsibilities are:
Long-term Customer Business Relations and Customers Service Administration, receiving and handling customer requests and maintaining good operational relations with all types of customers
Creatively seeking opportunities to establish and expand our sale of spare parts and other after sales products and services including execution of sales campaigns
Meetings internally with Vestas and externally with customers requiring preparation, travel and follow-up
Handling multiple fixed, daily tasks concerning customer issues while making sure that all customer communication is handled and registered in CRM
Ensuring effective communication with our service planning team, forwarding all other requests to the relevant department and follow up on the progress
Keeping customers informed of the progress of planned and unplanned service and notify them of any possible delays
Maintaining personal records of all contact with each customer and checking contract coverage of incoming work requests, minor contractual interpretation
Contributing to the continuous improvement of both general work routines and formal procedures
Creating service orders/work orders and instructions to service technicians and other parts of the service organization
Qualifications
Previous experience of customer support and maintaining long-term customer relationships
Good knowledge of internal sales and administrative skills
Professional verbal and written communication skills in Finnish, and English
Experience with ERP and CRM systems
High-level skills in MS Office
Experience with SAP & Salesforce is an advantage
Competencies
As a person you are/have
positive approach with a can-do mind set and true motivation towards giving the customer a great service experience
people person who can see the customers' perspective
Innovative and independent, you take initiative and are action oriented towards continuous improvements
Reliable, Team-oriented person who can secure the daily workflow
Detail-oriented, organized and structured with a high focus on quality
Able to cope with stress in an ever-changing environment by knowing how to prioritize and handle follow-ups
Service-minded with a significant business motivation
Knowledge/interest in technology & renewable energy
What We Offer
We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry's global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Smartum benefits. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed.
Additional information:
Travel: Limited, but some travel may be required.
The position is located in Vaasa, Finland. We work with hybrid model.
If the above matches your field of interest and your qualifications, please apply online as soon as possible - by the latest 31.08.2023
We conduct ongoing interviews and close the position once the right person has been found.
For further questions, please contact the hiring manager Annariina Rajala via email [email protected].
Annariina is on her summer holiday 13.7-2.8.2023 and 14.-15.8.2023, so if you contact her during this period there may be a delay in her answer and she will get back to you when she has returned to the office.
Yhteystiedot: -
Työpaikan osoite: Yrittäjänkatu 15, 65380 Vaasa
Palkkaus: Sopimuksen mukaan
Työ alkaa: Työskentelyn aloitus sovitaan yhdessä
Työaika: Kokoaikatyö
Työn kesto: Toistaiseksi voimassa oleva
Hakuaika päättyy: 31.07.2023 20:59
Jätä hakemus: https://careers.vestas.com/job-invite/40940/
Ilmoitus jätetty: 07.07.2023 00:00
Työmarkkinatorin ilmoitusnumero: f34bb66e-3e28-4e99-b88a-b28845e86682
Lähde: Työmarkkinatorin asiakastietojärjestelmä
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Julkaistu 07.07.2023
