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About the role
Blending sales techniques with a personalized account management system, this team helps the drivers navigate through the complex market specifics to optimize their experience while at the same time promoting a first contact experience with Uber, that is both professional and personalised, which will increase the chances of longer app usage!
What you will do
Develop and handle Driver relationships through outbound calling
Take ownership of prioritising multiple driver accounts
Provide customized mentor and recommendations to your costumer
Deliver against multiple critical metrics, per market priorities: Gross bookings, engagement, cancellation rate, etc.
Act as a voice of the customer gathering insights at every opportunity
A dedicated agent manages a portfolio of drivers that they will regularly engage with proactively in order to offer personalised mentor advice to improve their driver experience and supply hours
Skills needed
French speaker (native)
An Owner: Proactive, passionate and hard-working, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small on your own.
Knowledge Champion: Strong understanding and knowledge of driver support, keeping up to date with updates, ongoing initiatives.
Outstanding communication skills: Effective communicator, verbal & written.
Detail Oriented: Shown ability to multi-task and follow through while paying strict attention to detail.
Naturally Curious: Coach-ability, open to incorporating feedback, and dedication to improvement of your craft.
Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome riders.
Positive: An infectiously positive attitude and drive to win; hustle with determination.
Passionate: A genuine passion for Uber and outstanding customer experiences.
Problem Solver: use discretion and understanding of local nuance and the driver experience to make on-the-spot decisions in how to the best support drivers
Bonus points:
- Experience in sales and/or retention
- Contact center experience
- Cold calling experience
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
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